Customer Service Analytics
“Do more with less” is the new mantra for consumers and businesses alike. With less time, tighter budgets, and fewer people, it seems like the only thing abundant for many companies is information. Today’s technology allows businesses to collect ever-growing piles of customer and prospect demographic, transaction, and preference data. But more information doesn’t mean more insights.
Saxon Analytics is a powerful tool that can help organizations find eye-opening opportunities to improve customer service. We thereby help to reduce customer churn and improve satisfaction ratings.
Smart analytics goes beyond number crunching and can help companies develop ways to listen and respond to customers’ needs and the employees who serve them.
Saxon combines in-depth industry knowledge, broad functional capabilities, and technical know-how to help our clients capture insights and create strategies for attracting, engaging, and retaining profitable customers. We look at customers from the outside in – turning everyday information into useful and actionable insights to inform your decision-making.
Here is how we can help:
- Customer relations: Customer churn reduction, customer loyalty identification
- Customer service operations: Service resource improvement, service inquiry pattern analytics