Mandatory Knowledge And Skills • College training equivalent to Bachelor’s degree in Computer Science or equivalent technical training. Background experience in technical computer support environment preferred. Some training in the data processing field beneficial. • One year minimum in a technical support role. • Strong personal computing skills recommended. • Demonstrated intermediate-level technical skills in all platforms. • Ability to be trained in multiple platforms. • Basic knowledge of computer operations and users environments. • Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, and related hardware and software products. • Intermediate knowledge of network topologies. • Excellent communication skills. • Intermediate analytical and problem solving skills. • Must have good customer service skills • Must be well organized and detail oriented and be able to perform many tasks at one time. • Available to work in a 24 hour, 7 day a week environment. • Ability to work in a high-pressure, fast paced environment. Decision Making/Problem Solving • Exercise judgement when analyzing problems to determine if it warrants escalation. Contacts – Internal • Daily contact with I.T. customers to provide installation and support of all hardware platforms. • Expected to interact with all grade levels and skill levels of employees in person and over the telephone. • Will participate on teams within the property for new equipment or procedures. • Frequent contact with Harrah’s guests to provide directions and answers to questions. • Daily contact with supervisors or more experienced Support Specialists to receive assignments and technical guidance. Contacts – External • Calls to vendors for support when necessary. • Will work with Support Specialists from other Harrah’s properties or headquarters to solve problems or participate on teams. Physical Qualifications • Must have visual acuity. • Must have constantly available transportation. • Must have home phone. • Ability to note audio or visual warnings or error messages from system. • Ability to smell. • Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.