Knowledge of software applications and hardware is desired. Experience in data communications is desired. Incumbents should have a good understanding and knowledge of software applications and hardware. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.
Under direct and immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. Work is closely checked, and errors may cause minor delay or expense. Installs network software and trains users on LAN operation. Troubleshoots LAN problems. Implements LAN policies, procedures and standards and ensures their conformance with information systems and company objectives. Evaluates and recommends hardware, software and telecommunication equipment that meet the user's needs. Is responsible for working company wide in multi-platform environments. An incumbent is monitored on performance to established service levels for the department. Perform other duties as requested or assigned.
Preferred bill rate is set at $40, someone at the preferred rate must be an excellent skill fit for the role. Please use your judgment and submit your candidates at the best rate. This position involves access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants. Former Employees will not meet the duration requirements of this role.