• Consulting
  • Irving

Senior Project Account Manager – Customer Facing ($40 to $50/hr USD)

 

 

Position Summary:

 

Use leadership, listening, and organizational skills to successfully maintain the customer relationship and implement SXM projects, in compliance with project management methodologies and organizational policies.

 

Duties and Responsibilities:

·       Maintain Customer Relationship:

·       Develop a trusted advisor role with the customer.

·       Leverage Dallas based resources for answers and leadership of topics.

·       Accurately and concisely convey customer updates, input, and concerns to Dallas based resources.

·       Manage, resolve, and communicate issues and concerns between SXM staff and customer staff

·       Market Knowledge:

·       Observe local market changes in competitor offerings and market trends to feed back to CV HQ staff.

·       Coordinate with Approved Third Parties:

·       Serve as the local interface for business, high level technical and coordination with SXM or customer sourced third party companies.

·       Monitor market and customer preferences for third party company needs or new company ideas.

·       Steer Project:

·       Integrate with SXM customer team to help guide implementation

·       Prepare and communicate project goals, scope, communication plan, risk management plan, and expectations to the external stakeholders.

·       Ensure customer team understands every step of the project process.

·       Help prepare project timeline containing tasks, durations, resource needs and dependencies.

·       Contribute to the selection and implementation of 3rd party vendors and/or system integrators.

·       Help prepare change requests, analyze and communicate impact to project and seek approval from Business Owner and/or Steering Committee.

·       Proactively identify and mitigate risk.

·       Facilitate the timely resolution of issues and escalate as needed to Sr. Management.

·       Coordinate and execute smooth (without interruption to critical services) and timely production launches.

·       Regularly report status to all stakeholders.

 

·       Close Project:

·       Facilitate the transition of a project from implementation to maintenance.

·       Identify and document lessons learned for future projects.

·       Close out administrative matters of the project.

 

Supervisory Responsibilities:

 

·       No direct reports.

 

Minimum Qualifications: 

 

·       Bachelor’s degree in a related field or equivalent experience.

·       PMI certification desirable.

·       Minimum of 5+ years in a project management/account management role. 

·       Must be well-versed in Critical Path Management using MS Project

 

Requirements and General Skills:

 

·       Experience in customer facing role

·       Management of project resources in a matrix environment. 

·       Support of deliveries to a mission-critical production environment. 

·       Management of multiple concurrent projects. 

·       Management of complex projects.

·       Experience in communicating status, risks and issues to project team, Sr. Management, and customer.  

 

Communication:  

·       Communicate effectively on projects with geographically and culturally diverse team members. 

·       Listen, comprehend, negotiate and disseminate information appropriately. 

·       Fluent in English and Spanish

 

Organizational: 

·       Simultaneously manage multiple projects with varying degrees of complexity including resources within a dynamic and versatile environment. 

·       Maintain project data for the purpose of effective project communications, sound problem-solving and eventual historical retrieval. 

 

Problem Solving:

·       Seek out information, logically trouble-shoot and/or escalate with relevant parties for the purpose of solving issues quickly. 

·       Identify potential issues in advance and implement measures to mitigate and manage risks. 

·       Investigate and analyze issues, facilitate the identification of root causes and propose process changes for continuous improvement. 

·       Work with cross functional teams to resolve scheduling conflicts for the purposes of resource planning. 

 

Leadership/Management:

·       Direct the efforts of multiple team members and manage stakeholder expectations. 

·       Navigate challenges and conflicts to ensure working towards a common goal with customer.

·       Managed vendor relationships and third party contributors so that the work completed is of a high-quality, within scope, within budget, and on-schedule variety.

·       Communicate effectively both verbally and in writing to an audience of individuals from all levels within the organization and customer.

 

Technical Requirements:

 

·       Proficiency with MS Office (Word, Excel, PowerPoint, Visio, etc).

·       Experience with  DevOps, ITIL, Cloud Services, IT Infrastructure and Operations, including environment standup, server builds, firewalls, security and compliance  

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