Under general direction of the myID Product Owner, the Critical Systems Engineer is response for working US business hours, starting no later than 11 am EST depending on their time zone. Seeking a self starter who is capable of prioritizing incoming ticket queue based on business priority as provided by manager. Must be able to work independently to debug issues after reasonable on-boarding and KT from existing support engineers. Comfortable working with middleware stake holders and escalates issues as needed.

Experience with supporting OIM/OAM 11gR2PS3

Experience with Linux based OIG platforms

Worked with OOTB AD, flat file, service now, webservice, and database connectors

Good understanding of OIM database schema, how to use SQL tools, and generating business-significant reports

Experience writing and using java clients for ad-hoc bulk OIM operations

Comfortable providing outage support at critical times and executing root cause analysis post remediation

Experienced with performing initial analysis and proposing resolution on issues and requests

Knowledge of how to get and evaluate thread dumps

Can differentiate between one off issues and platform issues, comfortable bringing up recurring and platform issues to management

Able to follow deployment instructions to make configuration changes, deploy new connectors/event handlers/process task adapters, regular system maintenance patching

BiPublisher knowledge a plus

CA APM experience a plus

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