POSITION TITLE – Specialist - Chargeback

POSITION SUMMARY – Under general direction of the Chargeback Supervisor or Manager, responsible for the timely and accurate analysis and resolution of supplier and/or customer issues; assists management with training and special projects as assigned.


• Responsible for training new associates.

• Performs in-depth analysis of supplier and/or customer issues; identifies source of issue and decides the appropriate action to resolve issue; complex issues could require the coordination of several internal AmerisourceBergen departments and/or representatives from the supplier and customer.

• Resolves issues in accordance with approved policies and procedures.

• Frequently interacts with supplier in order to address all contract issues.

• Acts as the key contact for the Contract department for sensitive AmerisourceBergen customer accounts.

• Assists Contracts & Chargebacks management with various departmental initiatives and projects.

• Must be willing to work overtime hours, as needed, in order to meet departmental objectives.

• Performs related duties as assigned.


• Requires broad training in fields such as business administration or accounting that generally can be obtained through the completion of a two-year degree or equivalent combination of experience and education.

• Normally requires a minimum of three (3) to four (4) years related and progressively responsible experience in a fast-paced, volume-driven and transactional environment; previous experience in research is preferred.


• Strong understanding of Contracts & Chargebacks process is required

• Ability to effectively train new associates

• Ability to communicate effectively both orally and in writing

• Ability to work well in a team environment

• Strong organizational skills; attention to detail

• Strong interpersonal skills

• Strong problem solving skills; ability to work through difficult tasks

• Capable of making effective decisions to achieve goals

• Resourceful in pursuing or recommending new ideas and/or procedures

• Ability to implement processes resulting in satisfactory audit practices

• Proficiency with Microsoft Excel and Word

*** ADDITIONAL NOTES / Must Haves from MGR ***

Strong Excel Skills

Attention to Detail

Ability to Work with minimal supervision

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