Demonstrated competency in verbal and written communications and interpersonal understanding. Demonstrated ability to research and understand customer issues. Demonstrated ability to establish and maintain a high level of customer trust and confidence in the Information Technology team's knowledge of and concern for the customer's business needs. Demonstrated organization and planning skills that include the ability to handle multiple deadlines and associated pressures, and to manage work. Demonstrated competency in analytical and logical thinking. Demonstrated ability to identify and solve problems. Demonstrated ability to create a network of relevant individuals to solve operational problems. Demonstrated ability to achieve results through others. Experience in the adaptation to and the application of rapidly changing technology to business needs. Achievement orientation. Business systems orientation. Concern for quality. Flexibility. Self-starter. Self-control. Education Bachelors. Minimum of 5 + years of experience. A background in Customer Care Systems, Credit Automation, Payment Channels, and interpreting complex regulation is a real plus.
Identifies opportunities to apply technologies to business processes through research & fact-finding. This role may be established in the Information Technology function or in a business unit. Develops and maintains credibility and effective working relations with both user and IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues and priorities. Participates in less complex technical studies to evaluate business requirements and recommend solutions. Is responsible for working with an individual business unit on multiple project assignments. Requires guidance in complex problem areas, errors may cause minor delay, expense and disruption.