- Seeking a Tech Savvy Customer Support Rep -- Responsible for supporting, updating and maintaining the company's website, knowledge base where the company receives customer comments, reviews and inquiries. Responsible for assisting in taking inbound calls and provide technical support on the website to internal and external customers.
Expand and maintain Support Center and knowledge base to provide additional levels of deflection and customer self-service. Creating detailed job aids and how to's
Provide world class customer support via telephone, chat and email. Primarily email.
Work with Business Analyst and Development teams to continue to improve the website and customer experience.
· For customer to make educated buying decisions, answer product related questions on products on the website.
· Assisting with eCatalog content.
· Helping expand eLearning and customer facing job aids.
- Requirements: HS Diploma/GED
Experience with web-based customer service
Strong written and verbal communication
Bilingual a plus- must be fluent in English