• Consulting
  • Georgetown


Must Haves:

  • Must be fluent in English and Japanese
  • Strong knowledge of Windows 7 and 10
  • Strong knowledge of Microsoft Office applications (2016 Outlook, Skype, Excel, Word, PowerPoint, Visio)
  • Strong knowledge of Smartphone/Tablet provisioning in an enterprise environment
  • Strong knowledge of computer hardware
  • Requires frequent interface with the user community
  • Excellent troubleshooting, problem solving and root cause analysis skills
  • Exceptional customer service
  • Self-starter and be able to follow defined corporate processes and policies
  • Strong team worker, with excellent organization and time management skills
  • Professional demeanor with excellent written/verbal communication skills
  • Must possess a high level of quality and attention to detail
  • Ability to work rotating shifts and overtime
  • Working knowledge/experience with MFD printing devices, laser and barcode printers, barcode and 2D scanners
  • Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools
  • Working knowledge/experience of A/V equipment used in presentation rooms
  • Working knowledge of networking protocols and services (DHCP, DNS)
  • Ability to lift 25 lbs., ability to climb ladders and staircases to access IT equipment is a plus
  • Must be able to support end-user equipment and infrastructure distributed on the production floor


Preferred/ Nice-to-haves:

  • Technical Certifications (A+, Network +)
  • 2 Year Associates Degree in IT Field


Additional details that we’d like to see:

  • In-depth knowledge of Windows 7 and Windows 10 support & technical troubleshooting skills

  • Working knowledge/experience of PC imaging and remote-control support tools

  • Knowledge of Microsoft Office 2016 and Office 365 and other standard office environment software including Skype, Adobe Acrobat, Internet Explorer, etc.

  • Audio/Visual experience, as well as, Polycom video conference support and Skype for Business

  • Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM

  • Ability to perform basic Move/Add/Change work for Cisco VoIP telephones

  • Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures

  • Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes

  • Ability to follow & enforce established processes and security guidelines and effectively communicate them to users

  • Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users

  • Candidate must be reliable, on-time and able to complete tasks by target dates

  • Maintain a professional work ethic & demeanor

  • Experience using Service Now or equivalent incident

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