Knowledge of software applications and hardware is desired. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.
Under direct and immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software. Assists in monitoring and responding to PC/LAN problems. Is responsible for working with multiple business units in a specific platform environment. An incumbent is monitored on performance to established service levels for the department. Work is closely checked, and errors may cause minor delay or expense. Perform other duties as requested or assigned.